SUPPORT
Support, engineered with the same care as our products.
Everything you need to get help fast — with live chat and an AI assistant arriving soon.
Support Portal
Centralized access to your active requests and resolutions.
Knowledge Base
Guides and technical references for Novark products.
FAQs
Quick answers to the most common questions.
Submit Request
Open a ticket and receive a reply within one business day.
Live Chat
Real-time conversations with our team — available now.
AI Assistant
SOONComing soon — intelligent, 24/7 self-serve support.
FREQUENTLY ASKED
Questions we hear often.
Can't find what you're looking for? Submit a request and our team will reply directly.
How quickly does Novark respond to support requests?+
Within one business day for standard requests. Enterprise SLAs are available on request.
Do you provide ongoing maintenance for the software you build?+
Yes — long-term maintenance and evolution is a core part of every engagement.
Can Novark take over an existing codebase?+
Absolutely. We begin with a technical audit and a clear transition plan.
Where is Novark based?+
Novark is operated by Nicollas Beltrão LLC, headquartered in North Carolina, United States.
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